In today’s faster more digitalised world, collaborating using email with attached documents is no longer good enough. It is ineffective, very limiting and when the email conversation is finished only those copied in to the email will be able to make use of this piece of corporate content later. Also, effective governance for this content is absent, so there is a risk that emails could be kept for years longer than they should be, even those which could portray the organisation in a negative light or are about a named individual (GDPR restrictions).
However, many companies still work this way and are therefore unable to, for example, design and create products faster with external partners, resolve customer help requests more fully and quicker and ensure that corporate knowledge is captured and being pushed to those who need it.
There are better ways of collaborating; ones that transpose many of the meeting type connections and interactions into the digital world.
speed of information exchange in a dynamic, multi-participant, conversational type format.
Social content platforms for work enable fast development of ideas or products even when teams are spread all over the world. With multi user, immediately visible conversation flows, ability to show documents, images or videos’ ‘Like certain items of content or brainstorm on a whiteboard. Communities of interest can also be created which can notify users when relevant content is created. A conversation can be visible to anyone in the organisation as it is going on, unlike email, and a much higher degree of corporate knowledge is retained as the conversation remains in the system. These systems can also be used to replace internal emails.
However, these social content systems require designing and rolling out in a controlled manner. They require managing once live and, to be most effective they should be integrated with the main content management system where all the organisation’s documents live so documents can be ‘surfaced’ in the social platform in order to be shared.
Agile will help you choose the social platform most suited to your organisations needs, create a business case and identify the most pressing use cases to implement first. We will help you design the roles needed to manage the system after Go Live ensuring sustainability, realising the substantial benefits and achieving a good return on investment. Gaining stakeholder buy-in to such systems and having senior management use them is critical to their successful use.
- Date : 15th October 2014
- Tags : ECM, Social